On Monday 1st July, Ofcom brought out some fancy new regulation making it easier to switch mobile network.
Before, you had to get in touch with the old network to ask for a Porting Authorisation Code (PAC), which often meant the “please don’t leave us” sales pitch. Now, you can get your PAC without talking to anyone by texting “PAC” to 65075 (regardless of your network). But that’s not all…
If you want to switch without keeping your number (i.e., get a new one), they’ve introduced the Service Termination Authorisation Code, or STAC. It works in the same way as a PAC, but it means you get a new number instead. To get yours, text “STAC” to 75075.
Finally, you can get more info on changing network by texting “INFO” to 85075 without requesting a PAC/STAC. We’ve had to fall back to some generic switching messages for the time being, but are working to get them enriched with more information in case you want to leave.
Although we hope you don’t leave us, we’ve made these messages clear in-app as well:
In other words, a network can’t say “We need 30 days notice to close your account.” Ofcom think this will save customers £10m each year; all good news!
In summary, whichever network you’re on:
If you’re thinking of joining us, download our app for iOS or Android to get started. And if you’d like to port your number across, send us a message in-app with your PAC and old number (we’re working to make this seamless, but it’s not quite ready yet).